Cancellation Policy
Last updated today
This is placeholder template text, not legal advice — have a lawyer review and adapt it (especially the licensing, insurance, and liability sections) before this goes live, particularly given Health Rooms deals with medical practice space.
1. Before a host confirms
A booking request holds the slot until the Host answers it. The Renter can cancel a request, or the Host can decline it, at any time before it's confirmed — the slot is released straight away and the other side is emailed.
2. After confirmation
Once a Host confirms a booking, either party can still cancel it from the booking page, and the other side gets an email. Health Rooms doesn't handle payment for bookings, so any deposit or refund is between the Host and the Renter — agree the terms with each other before the booking, and use the messages on the booking page to keep a record.
3. No-shows and disputes
If a booking doesn't go as expected — a no-show, a space not matching its listing, or anything else — use the “Report an issue” link on the booking page. That flags it for Health Rooms admin review.
4. Host-side cancellations
Hosts who cancel confirmed bookings frequently may have listings suspended pending review — reliability matters more here than in a typical short-term rental, since Renters are often scheduling patient appointments around a booking.