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Find a room, pick one day or a run of consecutive days (up to 31), and send a request. The days are held for you straight away, and the host then confirms or declines. You'll get an email either way.

Until the host answers, your request shows as Pending. You can message the host from the booking page in the meantime.

No. Health Rooms doesn't take payment for bookings and doesn't charge renters a fee. The total on your booking is what you settle directly with the host, so agree how and when to pay in the messages on the booking page.

A request has no expiry: it holds your days until the host confirms or declines it. Send the host a message from the booking page first, since they may simply not have seen it.

If you'd rather not wait, cancel the request from the booking page. That releases the days straight away so you can look elsewhere. If a host is unresponsive across the board, contact us and we'll look into it.

A day is unavailable if another booking already holds it, the host has blocked it (leave, a holiday, maintenance), or the room is closed that day of the week. A multi-day request can't include a closed day, so split it into separate requests around it.

Rooms are booked by the whole day, not by the hour. The opening hours on the calendar are the hours you'd have the room.

Open the booking from your dashboard and choose Cancel. The days are released and the other person is emailed. Because payment happens directly between you and the host, any deposit or refund is something to sort out with them.

Use "Report an issue with this booking" at the bottom of the booking page. That flags it for our team to review, and we'll tell you the outcome. For anything else about a booking, send us a support request and pick "A booking".

From your dashboard choose Add a listing. Add a title, description, photos, the address, your price per day and the weekly hours the room is open. When you submit, it goes to our team for review.

Every new listing is reviewed by our team before renters can see it, and you'll get an email when there's a decision. If we ask for changes, update the listing and it goes straight back into review.

A listing also needs a free slot on your subscription before it can be approved: you need an active subscription with more paid rooms than you have published. If the banner on your dashboard says "add rooms" or "subscribe", that's the step to take.

Editing a live listing sends it back to review, so changes are checked before they show.

You'll be emailed when a request comes in. Open it from My bookings on your dashboard and confirm or decline. Declining releases the days. A request holds its days until you act, so it's worth answering promptly, even with a quick no.

Open your room's calendar from the dashboard and block the days you're closed. Blocked days can't be requested. You can't block days that already have a booking, so cancel or move those first.

Yes, as long as it has no upcoming bookings. Cancel any that remain first so nobody is left relying on a room that's gone. Deleting a room lowers your subscription by one room.

$12 per month for each published room, with no commission and no fees on bookings. Renters pay you directly and you keep everything you charge.

Nothing is charged automatically when you submit a listing. When you're ready, use the "add rooms" or "subscribe" button on your dashboard. It sets your subscription to the rooms you have live or waiting for review, and takes you to a secure Stripe page to confirm.

Choose Manage billing on the Billing card of your dashboard. It opens Stripe's secure portal, where you can change your payment method, see invoices and manage your subscription.

Your dashboard will show the subscription as past due. Update your payment method from Manage billing. Until it's fixed, new rooms can't be approved.

Both are in Profile settings. Changing your licence number puts the new one back in the queue for verification, so your Verified badge is paused until we've checked it.

At the bottom of Profile settings. It's permanent: your listings, bookings and messages are removed, and any active subscription is cancelled. You can't delete while you have upcoming bookings, either as a renter or on a room you host, so cancel or wait until they've passed.

Check your spam or junk folder first, and mark our messages as not spam. Booking requests, confirmations and replies from our team all arrive by email, and you can also see them on your dashboard. If they're still missing, send us a request and we'll check the address on your account.

Every new listing is reviewed by our team before it appears, and changes to a live listing are reviewed again. Hosts can also submit a professional licence number, which our team verifies. Verified hosts show a badge on their listings.

Send a support request and choose "A safety concern". You can start one from the Report link on a listing page, which attaches the listing for us. For a problem with a specific booking, use "Report an issue" on that booking.

If anyone is in immediate danger, call 000 first. Support requests are answered in business hours and aren't an emergency service.